Terms & Conditions

Last updated: September 26, 2026 · Back to palemia.com

These Terms & Conditions ("Terms") govern your access to and use of palemia.com and the services provided by Palemia AI Technologies LLC ("Palemia," "we," "us," or "our"), including our AI receptionist, missed-call text back, appointment booking, follow-up automation, CRM, and workflow automation services for service businesses of all types, including home services, professional services, healthcare and wellness, real estate, automotive, salons and spas, restaurants, gyms, contractors, and more. By using the website, submitting a form, booking a demo, or using our services, you agree to these Terms. If you use our services on behalf of a business, you represent that you are authorized to agree to these Terms for that business.

1. Who We Are

Palemia AI Technologies LLC operates palemia.com and related services. You can reach us at support@palemia.ai or 1 (833) 588-4032. Our business address is 612 Ringtail Court, Chesapeake, VA 23323.

2. Services

Palemia provides AI-powered communication services for businesses, including answering calls, texting callers back when a call is missed, qualifying leads, booking appointments, sending follow-up messages and appointment reminders, and related automation. Specific features, scope, pricing, and service levels for paying customers are set out in the applicable order form, subscription agreement, or statement of work, which controls over these Terms where they conflict.

3. Website Use

You may use palemia.com for lawful purposes only. You agree not to interfere with the site's operation, attempt to gain unauthorized access to our systems, scrape or harvest content or data at scale, or use the site to transmit unlawful, infringing, or harmful content. We may suspend or restrict access to the site or services for conduct that violates these Terms.

4. Demos and Free Trials

Demos and free trials, where offered, are provided at no charge and without commitment. They are provided "as is" for evaluation purposes and may be modified or discontinued at any time. Submitting a demo request does not create a paid subscription or obligation to purchase.

5. Customer Subscriptions

If you purchase a subscription, the fees, billing cycle, term, and cancellation terms are those stated in your agreement with us. Unless your agreement states otherwise, subscriptions renew for successive periods equal to the initial term until cancelled, and fees for a billing period already started are non-refundable except where required by law. We may update pricing for future periods with reasonable advance notice.

6. SMS Communications Terms

By providing a mobile phone number and indicating consent on our forms, or by texting us, you agree to receive text messages from Palemia AI Technologies LLC under the terms below. Full details of how we handle consent data are in our Privacy Policy.

6.1 Two Separate Consent Categories

We separate text messages into two categories, and your consent to one category never includes consent to the other:

Consent to receive either category of text messages is not a condition of purchasing any property, goods, or services. Consent to marketing messages is never bundled with or implied by any other action.

6.2 Message Frequency and Costs

Message frequency varies based on your requests, appointments, and, for marketing messages, the preferences you set. Message and data rates may apply. Check with your mobile carrier for details on your plan.

6.3 HELP and STOP

Reply HELP to any message from us for help, or contact support@palemia.ai or 1 (833) 588-4032. Reply STOP to opt out of the category of messages you are receiving (replying STOP to a marketing message opts you out of marketing; replying STOP to a non-marketing message opts you out of non-marketing). We honor opt-out requests promptly. After you opt out, you may still receive transactional messages strictly necessary to complete a request you made, where permitted, unless you tell us otherwise. Carriers are not liable for delayed or undelivered messages.

6.4 Mobile Information Sharing

Mobile opt-in information, consent records, and phone numbers will not be shared with third parties or affiliates for marketing purposes. See our Privacy Policy (Section 4.5) for the full restrictions.

7. AI Communications

Our services may use AI assistants to answer calls, hold conversations with your customers or with you, and take actions such as booking appointments. AI assistants operate within the instructions and business information configured for each account. They may make mistakes or misunderstand a request; business customers remain responsible for reviewing appointments, messages, and outcomes produced on their behalf. Call recordings and transcripts, where used, are handled as described in our Privacy Policy.

8. Your Responsibilities

You agree to provide accurate information in forms and communications, to use phone numbers and contact details you have the right to use, and to comply with applicable laws in your use of the services. Business customers are responsible for the configuration of their services, for the content of messages sent on their behalf, and for obtaining any consents required from their own customers and contacts.

9. Intellectual Property

palemia.com, the Palemia name and logo, and the services, including their design, text, graphics, and software, are owned by Palemia AI Technologies LLC or its licensors and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from them without our written permission, except as needed to use the services as intended.

10. Disclaimers

The website and services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted, error-free, or that any particular business result (such as a number of booked appointments) will be achieved.

11. Limitation of Liability

To the maximum extent permitted by law, Palemia's total liability arising out of or relating to the website or services is limited to the amounts you paid us in the twelve months before the event giving rise to the claim, or one hundred US dollars if you have not paid us anything. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or business opportunities. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

12. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Palemia AI Technologies LLC and its personnel from claims, damages, and expenses arising from your use of the services in violation of these Terms or applicable law, or from content or instructions you provide to the services.

13. Dispute Resolution and Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. The parties will first attempt to resolve any dispute informally by contacting us. If it cannot be resolved informally, the dispute will be brought in the state or federal courts located in Delaware, and the parties consent to their jurisdiction. Where applicable law grants you the right to bring a claim in your local courts or otherwise overrides this section, that law controls.

14. Changes to These Terms

We may update these Terms from time to time. We will revise the last updated date above, and for material changes to paid subscriptions we will provide notice as required by your agreement. Continued use of the website or services after changes take effect means you accept the updated Terms.

15. Contact

Questions about these Terms can be sent to support@palemia.ai or by phone at 1 (833) 588-4032.

See also our Privacy Policy.

← Back to palemia.com